Refund Policy

Products

If a product is not what you expected, email us within 14 days of buying it and we will refund it in full. You do not have to justify the request, and you do not need to have left the files untouched — they are digital, and we would rather you actually opened them.

After 14 days we will still look at it. If something was misdescribed, broken, or never delivered, we refund it regardless of when you tell us.

Membership

Cancel any time from your account. Cancelling stops the next renewal and you keep access until the end of the period you have already paid for.

If you cancel within 14 days of your first payment, we refund that payment in full. For renewals, tell us within 14 days of the charge and we will refund it if you have not used the period. Annual memberships cancelled mid-term are refunded pro-rata for the unused months.

How to ask

Email hello@aivio.dev from the address you bought with, and say what you bought. That is the whole process. We aim to respond within two business days, and refunds return to the original payment method — usually 5 to 10 days depending on your bank.

Before you dispute a charge

Please email us first. A chargeback costs us a fee and takes weeks to resolve; a refund takes one reply. We have never refused a reasonable request.

Where this does not apply

Machine access bought through the agents endpoint is priced per call and settled at the time of the request, so it is not refundable once served. If a call failed and you were charged anyway, tell us and we will return it.

Your statutory rights

Nothing here removes rights you have by law. If your local consumer law gives you a longer or stronger right to a refund, that is what applies.